Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

Where do you ship?

Shipping is available within the United States via USPS. 

Do you offer local delivery? Where do you deliver?

Local delivery is available in the Chicagoland area. Hyde Park is the furthest South. Edgewater is the furthest to the North. Humboldt Park/N. Pulaski Rd is the furthest West.  Different delivery fees are applied based on zip code of the delivery address.

For local delivery of orders outside of our standard delivery zone please contact orders@theroofcrop.com for further information and delivery rates.

Do you offer local pick-up?

Yes! Local pick up is available at 2825 W Fifth Ave, Chicago, IL 60612. The front of the building is located on the North East corner, closest to California and Madison.

What are you growing?

Click Here to visit our crops page where we feature all the things we grow!

How many roofs do you farm on? Where are your roofs?

The Roof Crop grows on 14 roofs throughout the city. Seven are located in the West Loop and West Town. Five are located in the Loop, Streeterville and Printers Row. Two are located on the North Side.

Can we visit a TRC roof?

In 2024, our roof at 1516 W Carroll will be available for public tours. Please email us at hello@theroofcrop.com with your tour requests.

How do I care for my flowers?

- Remove any lower leaves that may be submerged in your vase

- Cut 1/2-1" off of the stem at a 45 angle and place stems in clean, room temperature water with flower food.

- Place flowers away from heat sources, bright light, and away from ripening fruit.

- Replace the water every 1-2 days, and give the stems a good rinse to get rid of bacteria.

- Cut flowers are thirsty!! Keep an eye on the water level and add more between water changed, as needed.

The Roof Crop does not use any preservatives or treat our flowers with heavy metals, therefore vase life can not be guaranteed

Are you hiring?

We're always interested in meeting new people, who are interested in what we're doing!! Please email your resume and cover letter to hello@theroofcrop.com!

Can I be an intern?

Interns are hired seasonally. Hiring begins in March. Please email your resume and cover letter to hello@theroofcrop.com! 

How long is The Roof Crop's outdoor growing season?

The Roof Crop's outdoor growing season begins in April and ends in October.  

Do you sell wholesale flowers?

YES!! Please email orders@theroofcrop.com to set up your wholesale account.

How do I sign up for your wholesale list?

Email orders@theroofcrop.com to join our wholesale mailing list.

Do you sell edible blooms?

The Roof Crops grows edible blooms during our outdoor growing season. Edible blooms typically are available May through October.  

Do you sell microgreens?

Yes! We grow microgreens year round. Please contact orders@theroofcrop.com for our latest offering.

Can I wash my yarn?

Yes, hand wash cold with gentle detergent. Garments should be dried flat.

Where else can I purchase or enjoy your products?

The Roof Crop wellness and pantry products are available for purchase at Olivia's Market, Local Foods, Neighborly, Exfolia Botanica, and Rebellion Bags. 

The Roof Crop flowers are available at Asrai Garden, FlowersFlowers Evanston, Fleur de Lis, Ecowilde, Exfolia Botanica, Flowers for Dreams, Fieldman Flora, Pickle Parties, Espinas, Romee Willow, Olivia's Market, Black Rabbit, Three Swords Floral, Ordinary Seed, Flowers by Stem,  Bloom Bar on Walden, and Planks and Pistils. 

The Roof Crop edible blooms are used at Queen Mary, Blooming Baker, Momotaro, Segnatore, Bar Kumiko, Cafe Floriole, Chicago Winery, H201, Mr Charcuterie, Grazing Table, The Emily Hotel, Petal and Moon Pastry, and Kelly Dull.

I'm eligible for the lobby drop program, how do I set up my profile?

We are launching our new "Chicago Residence" portal that gives you access to exclusive deals and product offerings! Here's how to receive free delivery and exclusive offers moving forward:

1. Create an account on our website and add your address (must be a TRC farm/floral site).

2. Email orders@theroofcrop.com, subject line "CHICAGO RESIDENCE PROFILE APPROVAL".

3. We will approve these profiles and send a confirmation email letting you know you are ready to shop!

4. Once approved, a "CHICAGO RESIDENCE" tab will appear along the top of our website. This tab directs to our locked online store. You can shop as normal using this tab.

5. At checkout, select "Ship/delivery options", verify delivery information is correct, continue to "shipping" and select "Lobby pickup".

Please email orders@theroofcrop.com with any questions you may have!

Get in touch

Have questions about your order or a general inquiry?

hello@theroofcrop.com